Sign Language Interpreters: Breaking Down Silos Through Reflective Practice

Most of us went to work as sign language interpreters before we were ready.  Whether it was insufficient skill sets, a lack of maturity and self-awareness, or some other gap, we started working without being fully equipped to handle all that beiSign Language Interpreter Breaking Down Silosng a professional interpreter requires.  This lack of readiness is often compounded by a lack of formal induction into the field.  There are not consistent systems that ensure that our transition from learning to interpret and working as an interpreter is supervised and monitored.

Professional Isolation

This lack of consistent supervised induction and support often leads to isolation—few of us have the luxury of working with another interpreter on a daily basis.  Many interpreter assignments are still filled by the lone practitioner. And, few of us have a direct supervisor who is present when we are working, who understands interpreting at a deep level, and offers support and assistance. We often function as silos—each doing our own thing without connection to others who do our work for long periods of time.

There are many consequences to professional isolation, including job dissatisfaction, burn-out, distrust, fear and frustration.  It can lead to feeling defensive and even hostile. In some instances, it can lead to disrespectful treatment of consumers and one another. When it continues for a long period of time, we may find ourselves almost crippled– numbing out in order to survive the pressures of our work. As a result, we become less willing to open up our work to one another and to seek input into how to improve.  This is a tragic state for any of us.  Our value for one another and the work we do requires us to find creative solutions to this isolation.

Reflective Practice– An Alternative

A process known as reflective practice is increasingly used as an alternative for overcoming professional isolation and encouraging collaborative discussions that help identify ways of improving and promoting best practices within the sign language interpreting profession.  Reflective practice is defined in many different ways in the literature. Essentially it refers to the process of examining critical incidents that occur within our work to gain a deeper understanding of what they mean for what we do.

As mentioned in the post entitled Sign Language Interpreters: Are Acts of Omission a Failure of Duty?, reflective practice is an important part of the due diligence cycle.  The due diligence cycle involves assessing risks and consequences associated with our work. Having the ability to think about our work as sign language interpreters both individually and with one another—to analyze what happened, why it happened, and what we might do differently under similar circumstances.

Reflective practice allows us to analyze our interpreting experiences for the purpose of gaining a deeper understanding of ourselves and the nature of our work.  This process is important to our well-being as practitioners. It is a method of self-evaluation and is a way of improving performance in professional tasks. By reflecting on how we can improve our work, we increase our awareness of what we are doing and constantly learn and grow as professionals.  As well, it is an excellent tool for overcoming our isolation and enabling us to benefit from the shared listening and support of other practitioners.

Barriers to Reflective Practice

Time

There are barriers to reflective practice.  The most obvious is time.  Carving out time in a schedule that is often already over-booked is difficult.  As is the case with all worthwhile pursuits, establishing priorities is essential and often something has to go in order to make the time for something new.  And reflective practice requires an investment of time.  If it can be viewed as time invested in self-care and well-being, it is much easier to set the time as a priority.

Proximity

Another barrier to reflective practice is proximity to other practitioners.  There are many of us who live in rural areas of the United States and do not have ready access to other interpreters.  Even those of us who live in large metropolitan areas that are spread out may find getting to one another difficult.  Fortunately, technology allows us to connect from remote locations.  As has been discussed elsewhere on the Street Leverage site, the use of social media like ooVoo, Skype and other similar programs allows us to connect visually and/or auditorially with one another—some of these tools allowing for up to six individuals to connect simultaneously.

Motivation

A lack of motivation is another barrier to reflective practice.  Depending on the degree of burn-out or frustration we are experiencing, we may just not have the interest or desire to take the leap of faith that is required to engage in what can be an intense process at times. And, as Aaron Brace indicated in responding to the post entitled Sign Language Interpreters: Stepping out of the Shadows of Invisibility, reflecting is not suited to everyone. This is where individual decision and intention come into play.  Certainly, moving into the promise of greater job satisfaction and collegiality is a better alternative than remaining in a state of burn-out. As well, reflective practice can be viewed as one skill to possess among an array of skills geared towards self-care and well-being.

Reflective thinking is a learned process acquired over time.  Given the importance of our work as sign language interpreters, and the potential for harm when it is not done responsibly, learning the art of reflection is a worthwhile commitment.

Forming the Habit of Reflective Practice

There are some strategies that are useful in forming the habit of reflective practice.

1.  Keep a diary or daily journal of significant events during your work as an interpreter. The journal can be a great source of reflection as we consider the challenges we experienced and what stood out as a result of our experience.

2.  Engage in reflective discussion of significant experiences with professional colleagues.  As we continue to explore topics of role, responsibility and duty, we are our best resource.  There is much support and learning that can be gained by seeking out the feedback of valued colleagues with whom we can openly reflect on our experiences. When reflection is done in a collaborative and respectful fashion, we can take the feedback seriously and use it to improve our performance.  Sometimes this process is referred to as case conferencing or observation-supervision.  It allows a trusted group of professionals to explore their experiences towards finding solutions to difficult issues and reinforcing best practices.

3.  Engage in reflective discussions of significant experiences with Deaf consumers.  It is important to find opportunities to talk with Deaf consumers about our work as sign language interpreters and to ask them to help us consider the implications of role implementation for their experiences. What are the implications of our acts of commission and omission for their goals? Their insight is essential in helping us to continue to define our vision for the field and how we will continue to evolve and grow.

4.  Use a model of reflection. There are many models that can be used.  An easy, but effective model is one that involves three steps—discussing the What, So What, and Now What.  Here is how it can work.

a.  WHAT?  This is the description step in the process.  It creates the basis for the reflection.  What happened during the assignment?  What was the situation?  Who was involved?  What were the roles of the various participants?  How did I approach my role? What is a general thesis and preview of your reflection?  This is the description step in the process.

b.  SO WHAT?  This is step when we examine and analyze the What. It should occur on two levels.  So what does this all mean in terms of the outcomes of the assignment?  So what does this mean to me personally?  What was the significance of the assignment?  What did I learn that enhances my understanding of the consumers’ experience?  What did I learn that is reflected or is relevant to my professional experiences? What skills and knowledge did I use/apply?  What did it mean to me personally?  What are my negative and positive feelings about the experience, the people, and the experience? What instances did I encounter that “opened my eyes”?  What do I think about now that I didn’t think about prior to this experience?  How can I use or evaluate this information?

c.  NOW WHAT?  This step allows us to contemplate what we would do differently next time or what practices we want to replicate, expand upon and preserve. What impact might my actions and behavior have on my lifelong learning process?  What impact did my experience have on my work as a sign language interpreter?  What impact did my experience have on how I perceive the importance of behaving as transparently as possible when interpreting?  What insights did I gain that might assist me in my work as an interpreter? How does this experience compliment or contrast with what I have learned previously about interpreting?

Let’s Get Started

Certainly, getting started will require a deeper understanding of what is involved in the process of reflective practice. There are some great resources available to help sign language interpreters learn more about it.  Reading articles by Robyn Dean and Robert Pollard relating to the application of Demand-Control Schema to observation-supervision activities will prove very helpful.  Check out their list of publications on this website.

Also, Christopher Knight and Sabina Wilford have designed a workshop on case conferencing for sign language interpreters.  They published a handout on this topic in the 2005 RID convention handout book that is worth reviewing. As well, go to your favorite search engine and enter the phrase reflective practice and you will access a wealth of publications and sites discussing the process.  It is a particularly valued practice in the healthcare, mental health and teaching fields.  And, check in with your local and state chapter of the RID to see what communities of inquiry or support groups might already exist. 

We Are Our Best Resource

Where communities of inquiry do not currently exist, ask your RID leaders how you can contribute to starting one.  And, of course, using the forum provided us here at Street Leverage is another option.  Perhaps there are those of you who are currently engaged in reflective practice processes who can share with us how you got started, how the process works, and what are the associated benefits.  We truly are our best resource and have so much to offer one another!

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About the Author

Anna Witter-Merithew is a nationally certified interpreter specializing in legal and community interpreting. She has served in a variety of local, state and national leadership positions, including President and Vice President of the RID and co-founder and Vice President of the CIT. Anna, a Coda, has taught in and administered interpreter education programs for over 35 years and currently serves as the Director of the UNC MARIE Center. MARIE is one of six centers forming the National Consortium of Interpreter Education Centers. She has also published a variety of articles and resources relating to interpreting and interpreter education—many of which are collaborated works with valued colleagues.

18 Enlightened Replies

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  1. Daniel Greene says:

    I love the what, so what, and now what! Great process and mnemonic. Thank you!

  2. Lianne Moccia says:

    Anna: Thank you for another thoughtful and provocative posting. I heartily welcome your reflective comments, this platform, and the kinds of dialogue both encourage.

    More years ago than I can remember, I started carrying a notebook under the front seat of my car. I would sit, before or after a job, and write down thoughts, concerns, questions. (Thank you, Carol Fay and Craig Andersen for the idea.) These writings became the content of conversations with a few trusted colleagues, some of whom had been team interpreters, some not. We made coffee dates, specific times set aside to listen and talk. Or, we stood in parking lots and hallways. Over the years, the notebook has disappeared, since I’ve come to recognize that the most salient issues have a way of taking a prominent position on my mental list. The coffee dates have broadened to car cell phone chats or Skype conversations over long miles or across oceans.

    The deepening and refining of my own interpreting practice have come from learning how to unpack those thousands of decisions that we make every day, how to talk about them without judgment and defensiveness. Cultivating a curiosity about my own and others processes opens the door to rich dialogue. Having a shared language or framework to work from (the Demand-Control Schema, the Integrated Model of Interpreting) can be beneficial, but is certainly not necessary. There are endless conversations to be had: what happened, what didn’t happen, what we were thinking or not, what were the ramifications of decisions made, why did we do what we did.

    It’s easy enough in our busy lives, to rush off to the next thing, to deflect or defer focused inquiry. We owe it to ourselves, our Deaf and hearing consumers and our colleagues to make the time and commitment to engage with ourselves and each other. I believe the results will make a much-needed difference.

    • Anna says:

      Lianne
      Thank you for sharing your experiences as someone who has been engaged in reflective practice for years. Your reminder that such reflection can happen in multiple ways at multiple times is appreciated. And, as indicated in your post, it has been well worth the investment of time and focus! We do owe it to ourselves and our consumers!!
      Anna

  3. Dan Parvaz says:

    Thank you, Anna, for reminding us that we need one another — at least in small, supportive networks — in order to sharpen our practice, and that mentorships and workshops are not the only form this fellowship can take.

    I’m using the word “fellowship” on purpose, because of its distinctive religious feel. In the Christian New Testament, the term is a translation of Greek κοινωνία, “having things in common”: intimate sharing and participation as a key to strength. To further extend the religious analogy, our forebears might well call what/so-what/now-what something else: faith (coming upon some new truth) and repentance (rethinking one’s approach as a consequence of an adjusted view). It seems to befit professional life as well as anything else.

    • Anna says:

      I like the concept of us in fellowship with one another, Dan! It offers the image of closeness that can reflect our regard, care and commmitment for/to one another.
      Anna

  4. Aaron Brace says:

    Thanks for another deeply insightful contribution, Anna. One obstacle that I see (and still experience myself sometimes) is the fear that the result of this kind of reflective practice will be the discovery that one doesn’t belong in the profession. My way of dealing with it is to accept that, in many ways, it is (and always will be) true. I think that we need to be prepared to grapple with such existential questions throughout our career, primarily because the community we’ve allied ourselves with is one that continues to define itself and its place in the world. Unfortunately, dreading such questions can keep us from the kind of reflective practice we need, or keep us reflecting only on aspects of the work that are merely symptoms of fundamental gaps in our practice.

    We don’t, generally, have ways of supporting practitioners who might be ready to confront their inadequacies, so many don’t. We don’t, generally, discuss the fact that inadequacy in some form or another follows us throughout our careers, and that we must actively engage it … without the hope of every completely overcoming it.

    I know that this viewpoint appears to some as eternal self-flagellation (“No matter what I do, I’m never good enough!”- a sentiment I’ve heard recently), but I’ve found that embracing and exposing my own self-doubts (in appropriate ways, with trusted colleagues, customers and friends) leads to a much more authentic relationship with my work and the Deaf community. It’s a bit like a stunt-person having to first learn how to fall, because falling is a given in the work. The goal isn’t to never fall, but to do it gracefully and in service to a greater endeavor. Once you know you can fall well and rise, dirty but uninjured, reflective practice becomes more productive and truly gratifying.

    • Anna says:

      Hi Aaron! Your post reminds me of a former colleague who was a member of a small group of reflective practitioners that met at least once a month over several years. She had been struggling for some time with the ongoing conflict she felt between her desire to create meaningful access for Deaf people and working in a “system” that frequently was simply not “accessible”. Her efforts to find ways to make it work, when in her mind it really wasn’t working, left her feeling burned out and exhausted. She no longer could find the creative energy to approach her work each day. She talked of this over several months and her colleagues listened and offer her insight and counsel. Ultimately, she made the decision to to leave the field of interpreting in pursuit of other interests. She is doing well in her new pursuits and often talks about how valuable this peer group was to her “awakening”. With their support she found the confidence to move forward rather than stay stuck and so deeply unresolved. She also talks about the valuable lessons she learned while in the field and how she has been able to generalize many of these to her current work in another discipline. Moving in an alternative direction was the right choice for her.

      Conversely, I suspect many of us have found the courage to continue pursuit of our passion in interpreting through this same process of collegial discussion and support. It is challenging to realize we never fully “arrive” in terms of our growth and development as practitioners…and, at the same time, it is refreshing to realize the intricate complexities of what we do and to know that there is great opportunity for new learning and application. It is this constant dance between daily practice and expanding our capacity to do it better and better that can fuel our passion.

      I so appreciate your candor and openness Aaron. As someone who has always admired your work, I can attest to just how graceful and authentically you do this difficult dance!! Thanks for sharing your insights here.

      Warmly,
      Anna

  5. Deb says:

    This idea is similar to what we call case conferencing. We have a small group of interpreters in a rural area who get together periodically to talk about “the work” and the “work product”. We try to follow the observation-supervision model to improve ourselves as professional, to get to the heart of issues we face, and to improve the quality of what we produce when we are working. Nobody understands an interpreter like another interpreter. We need to come together as professionals to learn from each other and grow as professionals. It would be careless not to.
    I never understood people who do this job without ever connecting with another interpreter.

    • Anna says:

      Deb-
      It is great to have confirmation that this idea of reflective practice is applicable regardless of where you live! I am curious–how many interpreters are in your small group and how often do you get together? And, were you all trained in the observation-supervision model, or one/a few of you brought it to the rest of the group?
      Anna

      • Deb says:

        We have not yet been trained in supervision, specifically. We are, however, getting help (via emails) from Robyn Dean. We have between 8-14 interpreters show up to our groups and we specifically ask for professional interprters who have more than 5 years of experience in the field. The discussion MUST remain about the work and the work product.
        Sorry it took me so long to reply!!

  6. Sarah says:

    Anna–Again your writing and research continues to inspire me and I appreciate you taking the time to write such thoughtful posts that challenge us to provide our best work possible to all consumers. This post in particular stood out because of the importance of reflective practice as we work with such autonomy. I have just started using a journal before/after assignments about a year ago and found that it really allows me to connect my actions (at times gut reactions)at assignments to a more grounded understanding of the situation. Also I am finding that when I leave with a ‘feeling’ either bad or good, instead of ignoring it and rushing to the next job or to spend time with family, taking note of it in a journal allows me that time to pause, internalize, and process. Looking forward to your next article! -Sarah W.

    • Anna says:

      Thanks for your kind remarks, Sarah. The concept of autonomy that you mentioned is an important element of this discussion. In many professions, autonomy is the cornerstone of professionalization. It is an indication that society respects and acknowledges the decision latitude of the professionals. Unfortunately, the autonomy afforded to sign language interpreters is more of a default autonomy that is often pre-mature–many of us are simply not prepared to handle the degree of independence we are given.

      We very much need a system of induction and supervision to strengthen the quality and reliability of our practice. We need more accountability to one another and the consumers of our service. So, finding creative ways to seek out and secure supervision and support is essential. The journaling you are doing is a great starting place–and using it as a vehicle to connect with other practitioners will improve our capacity to self-monitor our work. When we fail to self-monitor (both individually and collectively), we must be prepared for others to step in and attempt to regulate/control what we do.

      Thanks again for sharing your applications of reflective practice!!
      Anna

      • Thanks for the quick response Anna. You did touch on an important point about systematic change in the profession and creating accountability not only to ourselves but to our consumers. I am reading some research currently relating to mentorships and the benefits of them. I am taking particular note to mentorships that partner with the Deaf community. I have seen that the Do It Center has had a successful program in place and Troy does incorporate this as well in their IEPs. I believe having programs in place on a national level would promote accountability from an outside source by providing another perspective and to help us deviate from confirmation bias. Also continuing to promote journaling and other self-awareness and reflective practices in the profession for the processing, understanding, and changing behaviors of interpreters. I believe with both of these in place as an accepted practice for interpreters from the top down, we will be able to provide more accountability, and in turn provide higher quality work for our consumers which is the goal. Is there any programs like this on a national level? I know there have been many mentorship pilot programs out there to create a foundation of research that the field can pull from. What has the result been? Thanks so much Anna… always wanting to learn more. :) Warmly, Sarah

        • Anna says:

          Hi Sarah
          I do not know of any national mentorship programs–other than those you have identified that are university based and serve students from a national audience. And, although I think mentorship is a very important element of the induction system we need to put in place, I do not think that mentorship alone can fulfill the same scope and purpose as supervision. I fear we potentially over value the role of mentorship in solving the induction/supervision gap that exists in our field. Certainly, mentorship is an important element, but it does not replace the need for supervision. Consequently, we need both.

          What the current body of research tells us about mentoring is that it does make a difference in closing the gap between program graduation and work readiness and/or certification. What is difficult to measure is the degree of contribution specifically made by mentorship. In order to fully assess that, we need to examine/study models of intensive mentoring where an individual’s activities can be closely monitored and measured. For example, the current Sorenson VRSII School to Work Program shows promise as a possible model. In the last offering, 80% of the participants of that program achieved either NIC or EIPA credentials.

          But, ultimately, given that the cost of such programs is high and therefore not consistently replicable or sustainable, we need a broader system of induction and supervision. Interpreter agencies can offer some of this guidance–but again, there are many individual and cost variables involved.

          Creating a culture of reflective practice in which we all participate–where we share in the supervision of one another and hold one another accountable for our effectiveness–is something that potentially impacts the whole of the profession versus small pockets.

          Keep the conversation going, Sarah. Thanks for your participation.
          Anna

          • Thanks Anna for that explanation-it makes a lot of sense and really helps me to connect some of the dots in the profession. Reading the response makes me think of it as changing the group consiousness from the inside out. Looking forward to the next article.

  7. I love your outlined advice for Forming the Habit of Reflective Practice. Creating a practice, whatever it is, as a container for our own self-exploration and growth is endlessly rewarding and beneficial. These tools are each so enriching on their own, and when used in combination they can really sky-rocket our development as interpreters. I am especially happy to see you encourage dialogue with our Deaf consumers–so much mutual understanding and openness comes out of these very important conversations. Thank you for all you contribute to our field.

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